We couldn´t update the issue

[Christian Bauer]

Hi there

it seems to be an quite identical issue to this:

https://community.atlassian.com/t5/Jira-Software-questions/We-failed-to-reorder-the-issue/qaq-p/1427884 - but this solution doesn´t work for me.

I´ve created a new Software Project. When I try to drag an issue I get after some seconds this screenshot

I am admin. BTW Not only for the project. I´m admin for the whole site.

I tought and expected this was fixed two years ago?

[Virginia Morrone]

Hi there, 

I have exactly the same issue and I don't know how to solve it. 

@Christian Bauer were you able to solve it? 

[John Funk]

Hi Christian,

Since it is referencing a "reorder" make sure the user has Schedule Issue permissions in the Permission Scheme for the project. 

[John Funk]

Did you check this permission? 

[Michael Simmons]

Hello @Christian Bauer 

Does this happen on just one project? Also, does it happen on all issues, or just one/some?

Thanks,

Michael

[Christian Bauer]

Hi Michael

this happens to at least to our PO. Our PO is no Site-Admin, just for the project.

I´ve noticed this on al least two projects.

Best regards

christian

[Michael Simmons]

Hi Christian, 

Thanks. I wanted to make sure this is a permission issue with a user, not an issue with the issues themselves.  So, to confirm, your PO is unable to move some issues, but can other people move those same issues? If this is not the case, the issue might be with the issues (no pun intended). 

Thanks,

Michael

[Christian Bauer]

Sorry, was busy the last day.

The issue still persists. I also asked more colleagues - all are obviously affected.

Is there a way to start a debugging-session or create a log-file?

What would help to isolate the issue?

Best regards

christian

[Michael Simmons]

Hi Christian,

Did you read the info from @John Funk in his post above? Here is a screenshot of what to look for.  Please let us know who has permissions.

[Christian Bauer]

@John Funk sorry for the delay, I was some days on the road

The permissions in our project are identical to your settings

I´ve als checked with the 'Permission Helper'

This result (for me an one more colleague)

[John Funk]

It sounds like Maria needs to be added to the Member project role. Give that a try and see if it helps. 

[Christian Bauer]

Sorry, no Menber project role available.

Is this a predefined Role?

I have to say I haven´t setup the system, but now I´m the responsible for it.

Should i create the Role? With wich permissions?

[John Funk]

What type of project are you using? Jira Service Management?

Jira Software? Team-managed? Company-managed?

Jira Work Management? 

[Christian Bauer]

Hi

We are in a team-managed project

We dont use Jira Work Management.

[John Funk]

Team-managed projects should just be using the Access feature under Project Settings. 

They do not use the Permission Scheme. So you need to see what role the user has under Access.