Why cannot I see time tracking on my issues ?

[Janetta Bogatchenko]

Do I need a paid subscription account to enable and see time tracking  ?

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Janetta Bogatchenko and welcome to the community,

No, you don't need to be on a paid plan. Usually time tracking is activated by default. So go to check it:

• Go to cog wheel > issues
• From the left navigation panel, choose time tracking
• See which time tracking app is selected

In addition to the above, you must have the work on issues project permission, in order to log time. Make sure you and your users have this.

[Janetta Bogatchenko]

I did all of that still cannot see the time tracking.

[Trudy Claspill · Accepted solution]

Hello @Janetta Bogatchenko 

Welcome to the Atlassian community!

No, you don't need a paid subscription to use the native time tracking features.

Take a look at this document and let us know if it provides enough information for you to solve your issue. If it does not, please provide more information about what steps you are taking and what you are seeing.

https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/

[Janetta Bogatchenko]

No this does not work for me. I am trying to create a test project with enabled time tracking so I can learn how to use jira Rest API to create, manage etc worklogs associated with issues . Like the endpoint below.

https://testjira49.atlassian.net/rest/api/3/issue/10002/worklog

Nothing seems to work for me as none of my test issues ever have any worklogs.

[Janetta Bogatchenko]

{

    "startAt": 0,

    "maxResults": 5000,

    "total": 0,

    "worklogs": []

}

[Trudy Claspill]

Hello @Janetta Bogatchenko 

Are you working with issues in a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left when you are viewing the project in the UI.

Have you confirmed that time tracking is enabled and set to Jira Provided Time Tracking?

https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/#Configure-time-tracking

Have you confirmed that the Time Tracking is enabled for your project?

https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/#Enable-or-disable-time-tracking-in-projects

Have you confirmed that you have permission to Log Work in your project? The details of granting permissions depend on whether you are working with a Team Managed or Company Managed project.

Can you provide a screen image of what you see in the UI when viewing issues?

[Janetta Bogatchenko]

I am on Team Managed project ( for simplicity)

Yes the time tracking is enabled in Issues Features.

I am the admin and yes I added myself as Single User with all the permissions.

[Trudy Claspill]

When you are in the UI viewing one of those issues do you see the Log Work option when you click the Actions (...) button in the upper right corner of the issue?

Do you see the Work Log option in the lower half of the screen in the area where Comments and history display?

You can also Log Work from there, and that is the area where you would see any Work Logs that have been added.

If so, have you then logged some time against the issues?

[Trudy Claspill]

Have you verified that the issue ID you provided in the API (10002) corresponds to an issue you are viewing in the UI that has work logged against it? Have you tried supplying the issue key instead (i.e. XYZ-123)?

[Janetta Bogatchenko]

No, I do not see the Log work action.

[Janetta Bogatchenko]

All I see are:

Add flag

Connect Slack channel

Add Parent

Move

Clone

Delete

Actions menu .

etc

[Janetta Bogatchenko]

This issue id is

10009

When I use it I can Get the issue ( with details)

but the worklog is empty

[Janetta Bogatchenko]

When I click on Add apps it suggests a bunch of plugins including Timesheet tracking for Jira. Should I add it ?

[Trudy Claspill]

No, you don't need additional apps for time tracking. It is a native function.

Can you confirm that you have added the Time Tracking field to the issues for the project?

[Janetta Bogatchenko]

That was it. Now it is working. The problem was  - Time Tracking is not showing up as one of the fields you can add unless you actively search for it even when it is enabled. I was able to add time and see the worklog.

{

    "startAt": 0,

    "maxResults": 5000,

    "total": 1,

    "worklogs": [

        {

            "self": "",

            "author": {

                "self": ,

                "accountId": "",

                "emailAddress": "",

                "avatarUrls": {

"

                },

                "displayName": "",

                "active": true,

                "timeZone": "America/New_York",

                "accountType": "atlassian"

            },

            "updateAuthor": {

                "self": "",

                "accountId": "",

                "emailAddress": "",

                "avatarUrls": {

                },

                "displayName": "",

                "active": true,

                "timeZone": "America/New_York",

                "accountType": "atlassian"

            },

            "created": "2023-04-05T10:27:22.572-0400",

            "updated": "2023-04-05T10:27:22.572-0400",

            "started": "2023-04-05T08:27:07.446-0400",

            "timeSpent": "2h",

            "timeSpentSeconds": 7200,

            "id": "10000",

            "issueId": "10009"

        }

    ]

}

[Trudy Claspill]

Glad to help.

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