Xray Support-- Free trial on ?

[Sunil Kukreja]

Hi , 

We have activated the free trial for Xray but are unable to use it. The configuration of the X-ray is not happening. need your help because based on this we'll take an Xray License on this. It is not working out 

Thanks 

Sunil 

[Sunil Kukreja]

It is not behaving like XRay Test cases like Xray global settings are not applied . The test steps , expected behaviour all are missing . Can we connect on call because We have free trial which if successfull will be converted into liecese . I some support immeditaely on this 

[Sharumathy Krishnan]

Hi @Sunil Kukreja 

FYI - Project Settings: Issue Types Mapping - Xray Cloud Documentation - Xray (getxray.app)

You can definitely reach to Xray support - Product Support - Service project (getxray.app)

They will be able to connect and fix your issue.

Thanks,

Sharu

[Sharumathy Krishnan]

Hi @Sunil Kukreja 

Good day!

I believe, your question is for Jira cloud. Please correct me if it is not. 

If its Jira cloud, you can simply go to Apps on the top navigator -> Xray -> Configure project

Also, you can find the Xray settings in the individual project. Navigate to Project setting -> Apps -> Xray settings.

Kindly refer - https://docs.getxray.app/display/XRAYCLOUD/Getting+started

 

Thanks,

Sharu

[Sunil Kukreja]

No i get gives me the warning " Manual Configuration required " on Issue type mapping instead of "Add Xray Issue types" manually 

[Sharumathy Krishnan]

Hi @Sunil Kukreja 

When you navigate to Xray settings - You will have 2 options "Add Xray Issue types" and "Configure the issue type scheme Manually". You can choose either of these options.

When you choose "Configure the issue type scheme Manually" - You will be navigating to the Issue type scheme page - there you can choose "Edit Issue type" and simply drag & drop the Xray related issue types.

Thanks,

Sharu

[Sunil Kukreja]

I am not getting both of the options above instead I am getting this and I do not want to confgure manually 

[Sharumathy Krishnan]

Hi @Sunil Kukreja 

I can see that you are trying to enable Xray for Team managed project. 

Please refer this link on how to configure the xray issue types - https://docs.getxray.app/display/XRAYCLOUD/Project+Settings%3A+Issue+Types+Mapping

Thanks,

Sharu