auto assign team to Jira issues when created

[Tran Tien dung]

In Jira server, we have a board team with filter below:

project = Project1 AND Team = Pioneer ORDER BY Rank ASC

The filter is just for a single team, the "team" field will automagically be assigned upon creation of an issue, in this case, the team value will be "Pionner"

This way is work for Jira server, I did not use any automation tool/script. But in Jira cloud, it not work, is there something wrong or what might causing this issue?

[Gaurav]

Hello @Tran Tien dung 

This is possible using Automation.

The rule can be created to be triggered on Issue Creation and required fields would be updated as per the business requirements. This is customizable as per your use case.

Let me know if this address the concern or if there are any follow up questions.

Kindly accept the answer if this helps resolve your query.

[Tran Tien dung]

Hi Gaurav,

In Jira server, I did not use Automation. But the "team" field can be automagically be assigned upon creation of an issue when the filter is just for a single team. I just don't know if this is still work in Jira cloud?

[Gaurav]

Hello @Tran Tien dung 

As per my understanding, the filed 'Team' is updated with the value 'PIoneer', as soon as the issue is created.

If this understanding is correct, then you can achieve this by creating a post function that would help you achieve this on the cloud.

Let me know if this helps.

[Tran Tien dung]

Hi @Gaurav 

Do you know which post-function to achieve this? how post-function can get the "team" field in filter ?

[Gaurav]

Hello @Tran Tien dung 

The post function which can be used is 'Update Issue Custom Field'.

Once you select this, then you can select the required custom field on the next screen and define the value as well.

Please let me know if this helps in resolving the concern. Kindly accept the answer if it helps you.

[Tran Tien dung]

Hi @Gaurav ,

I mean what value will be input in "Custom Field Value". 

My Jira project have many team boards with the filter

project = Project1 AND Team = team-name ORDER BY Rank ASC

So the value will be input in "team" field will be depend on team board filter, if the filter is "Team = Team-A", the "team" field of newly stories will be "Team-A".

[Gaurav]

Hello @Tran Tien dung 

If I understand correctly, the Team Board is to show the issues assigned to that team.

Please share that when an issue is created, how it is decided that it will be assigned to Team-1 or to Team-2.

Looking at the scenario again, I would suggest setting up an Automation Rule would be the best possible solution here.

[Airbus Driver]

So, you're configuring the field during the creation of the issue. When you finally create the issue, is the 'team' field showing the right value?

If not, check if there is a post-function in the workflow for the create transition.

[Tran Tien dung]

Hi Airbus,

Nope, I don't need to set value for team field, it will set automatically after issue created, the 'team' field showing the right value.

I don't have post-function in the workflow which doing that.

I found out the discussion about this feature https://community.atlassian.com/t5/Advanced-Roadmaps-questions/Auto-Assign-team-to-an-issue/qaq-p/1644402#U1792609, but they only talked about Jira server.

Thanks.