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can't access deep clone

Lin Zhang
Lin Zhang
Contributor
March 6, 2022

Hi all,

 

I can't access deep clone, I have attached the screenshot below. Thanks.

picture.png

 

Best regards,

Summer

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Jack Brickey
Jack Brickey
Community Leader
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March 6, 2022

Is you license up to date? Is you CC valid? Go to Apps an manage apps and look for deep clone. See what it shows there.

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Lin Zhang
Lin Zhang
Contributor
March 14, 2022

Hi Jack,

 

It seems that my license has expired. How to update my license? Thanks.

 

Best regards,

Summer

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Jack Brickey
Jack Brickey
Community Leader
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March 14, 2022

If you go to the Billing area under administration you can update your credit card info.

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Lin Zhang
Lin Zhang
Contributor
March 22, 2022

Hi Jack,

 

Yes, but how to update my credit card info, I can't find it, do you have guidance? Thanks.

 

 

Best regards,

Summer

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Jack Brickey
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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March 22, 2022

Admin > billing > billing details where you should be able to edit the CC details. However, if this is purely a deep clone issue then reach out to them directly as @Marlene Kegel - codefortynine suggested.

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Marlene Kegel - codefortynine
Marlene Kegel - codefortynine
Atlassian Partner
March 10, 2022

Hi @Lin Zhang,

I am Marlene the product manager of Deep Clone for Jira.

If you still have issues accessing our Jira cloud app, please get in touch with us directly. We're always happy to help.  

Thank you!

Marlene - codefortynine

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