kanban location is missing

[Simon Rasmussen]

I recently discovered the location setting on kanban board is missing. I used to find it as discribed here, but now it is missing, does anyone know how to change location on kanban board in a different way?

https://support.atlassian.com/jira-software-cloud/docs/change-the-location-of-a-board/

I need to be able to change location in order to use the copy feature for kanban boards. 

In the list of all kanban boards there is a colum displaying location so jira does not seem to have removed the feature completely. 

[Ste Wright · Accepted solution]

Hi @Simon Rasmussen 

It's still there in our instance via:

1. Board Settings > General
2. Location is between "Administrators" and "Filter"

^ Can you show us a screenshot of your Board Settings? And this is a Classic Board (rather than Next-Gen)?

---------------

E: New Information 03/09

There is now a bug raised for when Location disappears whilst copying a board: JSWCLOUD-20693 

You can also try contacting https://support.atlassian.com/ if your Location field is missing off multiple boards, to see if they can help re-visualise it!

Or, a workaround to modify the Location is...

1. Go to the Quick Search Bar in the top-right corner of the navigation bar
2. In the pop-up which appears when selecting the bar, choose the grey "Boards" button near the bottom
3. On the next page, search for the board
4. On the right-hand side, select the 3-dots icon and choose "Move"
5. Move the board to the correct project it should be located under

Ste

[Simon Rasmussen]

@Ste Wright I used to see the location same place as you describe.
I can see in the code on the board setting there is a div container for location but it is empty.

As you can see in screenshot from board the location is missing. this is the same on all our boards. 

[Simon Rasmussen]

If I create a new board I can choose location, when I see the list of kanban boards I can also see location. so I am puzzeled as to why is is not possible to edit on existing kanban boards. 

[Simon Rasmussen]

and yes this is just for classic projects

[Ste Wright]

Hi @Simon Rasmussen 

Strange - that's not something I've seen before.

Is this a board with multiple projects in the filter? Is it possible the Location of the board is in a project you have no "browse projects" access to so don't see it?

Ste

[Simon Rasmussen]

Hi @Ste Wright, 

I double checked and the filter for the board is pretty simple, "project = IIT ORDER BY key ASC, duedate ASC". I am admin on our installation so I believe I have access to everything. I checked the permission scheme and we have one scheme for all projects and I set admin group which I am part of as having access to browse projects. 

thanks for the sugegstions though. :-)

It seems like a bug on our installation, although I do not understand how that works when we use the cloud version, I thought all installations on cloud would be running the same software.

[Ste Wright]

Hi @Simon Rasmussen 

It might still be worth contacting https://support.atlassian.com/ to see their thoughts on this issue. It's not something I've personally seen before!

Let us know if there's an outcome to this issue!

Ste

[Simon Rasmussen]

It has magically reapeared this morning... I wonder if there is some sort of cache that has been cleared over the weekend og an internal bug with jira that has been rectified? Its there now which is great. I will contact support and let them know. 

[Roland]

Same problem periodically happens on our instance as well. 

[Ste Wright]

Hi @Roland , @Simon Rasmussen 

This looks like a bug which happens during Board Copy. I copied another of our board and the Location field is now missing.

I haven't located a method to make "Location" reappear in Board Settings - but I did find a workaround to modify the location in this scenario:

1. Go to the Quick Search Bar in the top-right corner of the navigation bar
2. In the pop-up which appears when selecting the bar, choose the grey "Boards" button near the bottom
3. On the next page, search for the board
4. On the right-hand side, select the 3-dots icon and choose "Move"
5. Move the board to the correct project it should be located under

Ste

[Simon Rasmussen]

thanks @Ste Wright that does seems to work. :-)

[Roland]

Thank you @Ste Wright , 

This workaround truly works. 

[Ste Wright]

There is now a bug raised for this: JSWCLOUD-20693 

You can also try contacting https://support.atlassian.com/ if your Location field is missing off multiple boards, to see if they can help re-visualise it!

Ste

[Simon Rasmussen]

Great. I contacted support a few weeks ago and have not heard back but it is good to see there is a bug raised. 

[Bo Pennings]

We have the same problem. After copying a bord the location is gone. We only use Classic projects.

I used the work-around to solve the problem for now. 

Here is a screenshot: