some stories disappear in active sprints on status change

[Adel A]

Hi, in a running sprint, when changing the story's status from in progress' to 'awaiting acceptance', it suddenly disappears from the active sprint board. and its only visible in issues. Does anyone know why this happens, or what I can do to resolve the issue?

[Adel A]

on the columns, the status is mapped properly. 

in general tab, I'm not sure where to see the filter configured, however the ticket has a status of awaiting acceptance but the resolution is done!

[Fernando Eugênio da Silva]

Hey!

This could be because the filter configured for the board is not configured to handle this issue status or this status is not mapped to any column on your board.

Can you check these two details and return?

If it still doesn't work, please come back with screenshots of the board settings for us to evaluate.

[Adel A]

Hi Fernando, how can I verify this? board settings? 

[Fernando Eugênio da Silva]

Exactly!
Go to Board Settings;

On the general tab you will have the filter configured;
On the "Columns" tab you should see if the status is mapped to any column on the board.

[Adel A]

on the columns, the status is mapped properly. 

in general tab, I'm not sure where to see the filter configured, however the ticket has a status of awaiting acceptance but the resolution is done!

[Fernando Eugênio da Silva]

Does the ticket have a resolution and is it in "awaiting acceptance" status?

This doesn't look cool for a scrum board where we're seeing the sprint.

But in your configuration, no sprint issue is shown in "awaiting acceptance" status, you can see this because Jira shows the number of issues below the statuses.

To see the filter, click on the "General" section.

A little further down you will see the option "Edit filter query", then you will see the JQL query made.

Can you validate this?

[Adel A]

here is the JQL "I modify the real name of the project to "project" 

project in ("ST", Project, "Project", "Project", EULR, "project") AND component = LAB AND status not in (Done, Declined, Resolved, Closed, "Awaiting Acceptance") ORDER BY Rank DESC

the ticket is in the awaiting acceptance status. 

[Fernando Eugênio da Silva]

The error is right there in the filter!

You need to adjust this JQL to the following:

project in ("ST", Project, "Project", "Project", EULR, "project") AND component = LAB AND status not in (Done, Declined, Resolved, Closed) ORDER BY Rank DESC

No "Awaiting Acceptance" status.

Note that the content of your JQL for your board is:
status not in (Done, Declined, Resolved, Closed, "Awaiting Acceptance")

That is, your board should not show issues in Awaiting Acceptance status because of the NOT IN condition in the JQL.

After you adjust your JQL to the initial suggestion I gave you, your board will normally display the issues :)

Let me know if you have any doubts.

[Adel A]

tryin to fix it, cannot edit the JQL.. talking to the colleague who owns the filter 

[Fernando Eugênio da Silva]

If you are a board admin, you can change the filter by entering a new JQL query.

Go to the board settings and click on "Edit filter query";
The JQL screen will open, you change the JQL to the new one I gave you and click on "Search".

Then click "Save as", repeat the name of the previous filter and put a v2 at the end (just to indicate that it is a new version).

Once this is done, still in the filter click on "Edit permissions" and in the viewer place the projects contained within the JQL and click on "ADD". After entering all projects, click Save.

In this you ensure that the JQL filter is adjusted and the permissions granted to it.

After that, go back to the board and click on the filter name that is right at the beginning of the "general" section.

By clicking you will be able to place the adjusted v2 filter you just created :)

If you are not a board admin, just ask your colleague to adjust the JQL query and save to validate the formatting on the board.

Let me know if you have any doubts.

[Adel A]

I'm not a board admin, will ask my colleague to adjust the JQL

BTW, is there a way to contact you?

[Fernando Eugênio da Silva]

Hey Adel!

you can send e-mail> fernando.silva@oatsolutions.com.br