Restoring lost content from moving issues

[Chris McAloney]

I moved some issues from Project 1 to Project 2 without realizing that the "Acceptance Criteria" field in Project 1 wasn't present in Project 2, so my Acceptance Criteria was lost.

Is there any way for me to restore the content from the Acceptance Criteria field, either by reverting the issues to the original project or some other way?

[Pablo da Silva [ACP-JA] · Accepted solution]

Hello Chris,

                   If the Acceptance Criteria field context was global, the values are still on the database, you just need to add the field to the project 2 screen in order to see its values.  You may first check the field context, if it is limited to certain projects only, add project 2 on the list, and then add the field to the project 2 screens.

Hope it hels,

Best regards

[Chris McAloney]

Crisis averted! Thanks for your help, Pablo

[Liam Green · Accepted solution]

Hi @Chris McAloney 

Welcome to the community!

I'm not entirely sure whether there is a way of restoring the field - but I will provide a potential workaround for you.

If you add the field to Project 2, you can then use bulk change to update the field for all the issues.  You'll need to do it once per Criteria, so could take a while depending on how many options you have.

[Chris McAloney]

Crisis averted! Thanks for your help, Liam

[Dan Horsfall]

Wow - ok, I just found out that in a JSM project, it's not sufficient to just have the correct issue type, but you also need to select the appropriate request type that matches the fields on the original request, otherwise they still dont show. 

There's also the ... > Find your field tool that can help figure out whats going on!