Scheduling a ticket for a later date

[Yael Geffen]

Hi everyone,

We have a task that needs to be done, but it could only be done in 2 months from now. I want to create a ticket and create a reminder within Jira, so I'll receive a reminder or a notification that we now need to work on this task.

Does anybody know if this is a feature or automation native to Jira, or perhaps is familiar with a 3-party app that can be integrated in order to accomplish that?

[Valerie Knapp · Accepted solution]

Hi @Yael Geffen , thanks for your question.

I always suggest for questions about automation, the Jira automation template library - Jira automation template library | Atlassian

In your case, I would suggest that you create an automation that runs every day and is looking for a JQL query of something like due date in the next 5 days, and then send an email reminder to the assignee to get them to start the work -

Anyway, in the library, you can also test in there before moving to your instance.

I hope this helps.

Cheers

[Alisa Zamaraeva]

Hi @Yael Geffen 

You can send reminders using Jira Automation. It's possible to create a rule that will check issues in a project and comment on it or send you an email with links on issues, when, for example, it's 1 week before the due date of the issue. 

In the rule below automation runs jql every week day and search for issues that have due date in a week, under every issues that matches the search condition automation leaves comment as a reminder.

Basically, you use any date field and any date range to get such reminders, it's up to you.

 Hope this helps, Alisa

[Giovanni Melai]

Hi @Yael Geffen ,

this is not an out of the box functionality, but you can easily implement it with Jira Automation or a scheduled filter.

I would suggest you set the Due Date in the ticket you want to schedule, in that way you can show it in the Timeline and in the Calendar if you are using JWM. 

Then you can create a Scheduled Automation that runs every morning and checks the issues with the dueDate = now() with additional filtering based on your needs, then you can send a customized email notification or a Slack/Teams message with the issues for today to whom you decide.

The other option that is easier to implement is to use a filter subscription. To do so you need first to create a filter, again filtering by dueDate = now(), with additional filtering based on your needs. An example of JQL can be:

assignee = currentUser() AND dueDate = now()

Now you can create a subscription to that filter that will run every morning and will send you an email with all the issues for that day. In this case, you cannot configure the output that much, you can just change the columns to be shown.

In this way, you can reuse it for different users. 

I didn't go into too much detail, I just wanted to give you a general idea.

I hope this helps