Service desk transitions not appearing in api but exist in workflow

[Gal Forer]

Hi, I have the workflow:

but when I use the api get attachment I don't get the transitions for resolved issue but I do get the transitions for in progress ticket, I would love to know how to have it so an issue would have transactions.

This is the url for the get request for the api:

https://companyName.atlassian.net/rest/servicedeskapi/request/SDCS-402/transition

[Nic Brough -Adaptavist-]

This will happen if the transitions have conditions on them.  The REST API, like the UI, will only show you ones that can be used by the current user.

[Sagi Timinsky]

Hi Nic,

I'm working with Gal,

just wanted to verify that this is what you mean:

 In the UI I have two transactions:

but when I try to see the active transactions for this ticket from the API I get:

as you can see the values array is empty.

Have you encountered this? Do you have any suggestions on what to do in this case?

Thank you very much for your help!

Sagi

[Nic Brough -Adaptavist-]

Is it the same user using the UI and REST?  

[Sagi Timinsky]

I'm using an API token to send the POST request.

https://confluence.atlassian.com/cloud/api-tokens-938839638.html

but yes, I have created the api-token from the same user as in the UI

[Sagi Timinsky]

This is still relevant. Help will be very much appreciated!

Thank you

[Nic Brough -Adaptavist-]

The other thing you might be missing is the difference between the transitions available to the agent and the customer.

Note that the rest call being made here is for the request transitions, not the issue transitions.

[Robin Weiß]

Just a Problem I recently had (not with the API) do you have some conditions for this transition? Maybe you first have to pass the condition.