Some users cannot @mention teams

[Janene Pappas]

We've created teams via the People function and they work well, for most users. Some users cannot @ any of the teams, however. I do not see any difference between the permissions for users who can mention and those who can't. Both are "Basic" access, are part of the "jira-software-users" group. Browse Users and Groups has "jira-software-users" included. The only difference is the email domain they are using is different. 

How do I enable any user to have this ability?

[Adam Stevenson · Accepted solution]

I struggled for a while to figure this out. If the user in-question is on a different email domain, it won't work. This is apparently a limitation of the team mentions feature in Jira, per this page:

When a team is created, we take note of the email domain of the founding user. We then allow all other users that share that email domain to discover that team through team search.

A very frustrating limitation.

[ian.johnsen]

Different email domains -> https://community.atlassian.com/t5/Confluence-questions/Cannot-find-teams-unless-I-am-a-member/qaq-p/1505481

[Aromal Chenthamarakshan]

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[Ollie Guan]

Hi @Janene Pappas ,

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.

The permission to use mentions relies upon three items:

• Permission to the 'Browse Users' permission in Global Permission
• Wiki Style Rendering for the affected field
• Email visibility of users
• The mentioned user does not have Browse Project permission

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

[Janene Pappas]

Thanks for the reply. All users in the default group 'jira-software-users' have the 'Browse Users' permission.

The user with the problem is part of the 'jira-software-users' group. The mentioning is to the team created via People, not a specific user. She can mention specific users fine.