Ticket Email Creation: What happens if the end user attempts to send a new request to the reply From

[acmegitcontrol]

As if my questions verbiage could be any more confusing.

When a ticket is replied to, the From: email address is a default jira@....atlassian.net.

What happens if an end-user uses this email address to create a new request? While testing, the email does not assign itself to any of our projects, nor does it return via mail demon.  

[Jeff Turner · Accepted solution]

I think such emails are basically lost. You'll need to create an email handler to convert such emails into new issues or comments:

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html