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Unable to attach media/files

Alex (App Support)
Contributor
August 23, 2023

Hello Atlassian Users,

I can't seem to attach any media/files to JIRA ticket. I am getting HTTP error status codes: 404, 409, and 500. Anyone else experiencing the same issue?

image.png

6 answers

1 accepted

3 votes
Answer accepted
Jasson Andrade August 24, 2023

Same here, unable to paste images or add them to any tickets.

Alex (App Support)
Contributor
August 24, 2023

Thanks for confirming! Hope the Atlassian Support can address the issue as soon as possible/

Like • Jasson Andrade likes this
Alex (App Support)
Contributor
August 24, 2023

Seems like it's working now

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Jasson Andrade August 24, 2023

Yep, fine for me now also. Thanks Alex

Sujitha_ Jenifer
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June 18, 2025

Im also facing the same issue in my Jira. Unable to add any attachments to bug and unable to preview the already linked attachments on the bugs.

0 votes
Alex (App Support)
Contributor
August 24, 2023

I think it's working now. Can anyone else check?

Ketil Hansen
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August 24, 2023

It work for me in Jira now :)

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0 votes
katie_barry
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August 24, 2023

Ditto for Confluence FYI

0 votes
Ketil Hansen
I'm New Here
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August 24, 2023

We also have the same problem..

0 votes
Alex (App Support)
Contributor
August 23, 2023

Images are failing to upload

0 votes
Alex (App Support)
Contributor
August 23, 2023

image.png
I can't even attach the pictures in the comments here. Seems it's not just JIRA software.

SiDawg
Contributor
August 24, 2023

Glad im not the only one! Pasted for confluence here: Error uploading attachment using /wiki/rest/api/co... (atlassian.com). Looks like there's been an update today? "Publish" button is now "Update" and the custom images for our spaces are not working... maybe related

Pasam Venkateshwarrao
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August 24, 2023

Hi @Alex (App Support) 

 

issue is resolved please retest and try again now you can upload attachments

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