View All Worklogs permission - project role administrators unable to view in Tempo

[Lauren Cooper]

We have projects with a permission scheme that has Project Role (Administrators) listed under the View All Worklogs permission.

However, even when people are added as Administrators on the project, they can still only see their own timesheets.

They can however see all the hours from Tempo Cost Tracker.

Under the View All Worklogs permission we have Project lead, Project Role (Administrators), and tempo-admin (Group).

The Project lead and the tempo-admin group can see them, so why not the Project Role (Administrators)?

Is there another permission somewhere?

[Lauren Cooper · Accepted solution]

I have further tested it, and it seems there is a time lag between assigning someone a project role and them being able to view the time in Tempo.

I added someone as Administrator to a project yesterday and got them to check today whether they could now see the hours, and now they can (previous to being added to the project they couldn't).

[Trudy Claspill]

Hello @Lauren Cooper 

Welcome to the community.

I am not familiar with Tempo Cost Tracker, so forgive me if I ask irrelevant questions.

Are the users unable to see the information when viewing the issues, or when they are in the Tempo Cost Tracker interface?

I found this page that is part of the Tempo Cost Tracker documentation that appears to indicate you have to grant additional permissions to view items through the Tempo interface. 

The View Work Logs permission is a Jira permission that applies to being able to see work log information when viewing issue details. It does not necessarily grant permissions to see information in the Tempo interface unless the Vendor of that app designed their app to rely on that permission.

[Lauren Cooper]

Thanks @Trudy Claspill

It is when viewing Tempo Timesheets rather than Tempo Cost Tracker.

That said, I have since been updated by 1 user that they can now see them. It may well be a timing thing - the Jira/Tempo interface can be slow.

I will test with other users and update this thread.

Thank you for responding so quickly.

[Trudy Claspill]

I worked with Tempo several years ago on Jira DC. Back then as I recall there was also a place within the Tempo Timesheets interface where access had to be granted to people for functionality within the Tempo Timesheets UI. I don't recall if that was about simply viewing timesheets therein, or other functionality.