We performed JIRA reindex with the Lock JIRA and rebuild index option but it thorws error as "JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted"

[Deleted user]

We performed JIRA reindex with the Lock JIRA and rebuild index  option but it thorws error as "JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted."

Could you help me out here.

[Nic Brough -Adaptavist- · Accepted solution]

No, as you're on Cloud, you simply do not have the access required to do any of the investigation or fixes required for this.

One of the reasons for using Cloud is that it is a managed service, which means you should not have to worry about this sort of problem, it's definitely something the service provider needs to fix.

Raise this as soon as you can with support - https://support.atlassian.com

[Rita YOUNES [Infosysta]]

Hi @laxminaarayna rajula

kindly follow this link.

Hope it helps.

Rita

[Nic Brough -Adaptavist-]

Er, this is the wrong answer, as you can't do the things mentioned on the link on a Cloud installation.

[Deleted user]

Hi @Rita YOUNES [Infosysta]

I have gone through the link,  there mentioned to perform  some sql queries.But it is cloud JIRA we are using.Where and how could i execute those queries.

[Rita YOUNES [Infosysta]]

@laxminaarayna rajula you should contact Atlassian support who have to perform this actions.

Thanks 

[Deleted user]

Okay Thank you

[Deleted user]

Hi @Rita YOUNES [Infosysta]

I have gone through the link,  there mentioned to perform  some sql queries.But it is cloud JIRA we are using.Where and how could i execute those queries. 

[Deleted user]

Hi Rita,

Please mention the link.

[Rita YOUNES [Infosysta]]

https://confluence.atlassian.com/jirakb/how-to-fix-a-jira-application-that-is-unable-to-perform-a-background-re-index-at-this-time-error-316637947.html