copy text from an issue field in a Jira Service Desk service request to an Epic in another issue

[Deleted user]

I'm trying to use a rule to clone a Jira Service Desk service request. In this service request there are several custom fields that I have added using the issue customization function that is present in Jira Service Desk cloud.

Let's say I have a Dealers field in the same issues.

So I'm using a rule to clone the issue from the Jira Service Desk project and creating an epic issue in a new Jira project a classic Jira cloud project.

here's my rule

so I tried to copy the field by writing the rule like this...

but this rule does not copy the value of Dealers from the Jira Service Desk issue to the Dealers field in the Classic Project Epic. And I don't understand why. Is anyone willing to help me?

[Deleted user · Accepted solution]

I ask you, but you've done a test and it works for you?

Because I contacted Atlassian's support in the meantime and they answered me that you can't copy custom fields from a next-gen project to a classic project. The real reason why automation rules don't work for me is this, unfortunately.

[Deleted user · Accepted solution]

I close the theme saying that at the moment you can't copy the value of a custom field from a next-gen project to a "classic" one. The two projects must be of the same type, i.e. "classic". That's why I couldn't complete the automation.

[Parvaneh Zand]

Check the Audit Log of this automation, if there's any error try to resolve it.

Make sure you ( I mean Actor of automation) have the permission to edit that field,

also source and destination field has the same type.

[Parvaneh Zand]

Hi @[deleted] ,

To copy a field value, click on '...' icon , and select Copy From,

then change source issue and source field.

[Consulente Atlassian]

Hi @Parvaneh Zand 

In the meantime, thank you for your answer. Unfortunately, it doesn't work. I tried to do what you're suggesting.