Re-open a Proforma form after its submitted and its in Open state

[Laura Colon]

I have a form that I created for a service desk project.  The form is set to stay open once the ticket is created.  However, my team mates are not able to re-open the form.  I am the only one on the project that can re-open and edit.  I checked and my team mates have the same user role as me on the project.  

Is there some where else that I should check in the settings?

[Laura Colon · Accepted solution]

Found the fix to my issue :)

It was a licensing issue for the JIRA service desk.  After I got the licenses set up the users were able to re-open the forms that were submitted.

[robert cortez]

Laura,

are customers able to reopen forms once they are submitted, or only admin/users?