specific status button disapeared (always visible on old view)
Carolina SILVA
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On my workflow, I have the possibility to ESCALATE any ticket at any time. We used to have this button on OLD & NEW view.
But recently we do not see it anymore on NEW view. I suspect that NEW view enhancement changed something but not sure.
new view
If I can see it on OLD view, it confirms that the Workflow is ok
Below some screenshot to show the difference. If someone has a clue? thanks
2 answers
1 accepted
John Funk
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Carolina SILVA
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Cristian Ionescu
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
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