the last step is not available

[Jason]

The option to add 'internal only' for comment visibility doesn't exist (end of step 5)

I dont want to re-notify anyone on the ticket of the comments, as these comments are coming over from cloning the ticket

https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html

[Alisa Zamaraeva · Accepted solution]

Hi @Jason 

It's an expected behavior if you use software project, not the service management one. The internal only option is used in service desk projects when agents (or thru automation rule) don't want the comment to appear on customer support portal.

[Trudy Claspill · Accepted solution]

Hello @Jason 

Can you provide a screen image of the action you are adding?

I do see the option in my environment.

[Jason]

[Trudy Claspill]

Hello @Jason 

Alisa's answer is spot on. That option is available only when the issue being commented on is in a Service Management project. For issues in Software projects you can limit comment visibility to Project Roles and User Groups.