Reorganization of our work progress

[Alexandre Thouin]

My organization is making some important change in the work process that we have. We will create a new department that will be responsible for all Customer's projects. This department will receive requests that the sale team signed and they'll organize their own agenda based on priorities and will execute the work. We are talking about 20 t0 25 projects at any given time and with a team of 7 peoples. One project is usually between 3 days/man and 30 days/man.

My question is how should I organize their work ? I'm hesitant between a classic sprint project (with one epic per customer's project) or if I should try one "jira Work Management" per customer's project under a "overview" master.

It shoud be easy to configure (because I'm not that expert :-) ) and should help mainly for following project progression AND work planification per ressource...

What do you think ?

[Michael Yaroshefsky - Visor for Jira · Accepted solution]

Hi @Alexandre Thouin

Consider trying Jira Work Management with a project for each customer. 


Since you will be looking at 20 to 25 projects at any given time, try setting up a project for each customer. (You can decide how you want to distribute them among your team of 7 people)

Some advantages of Jira Work Management instead of "a classic sprint project (with one epic per customer's project)" are:

• Easy setup. Jira Work Management takes no time at all to set up. You don't need to be an expert.
• Separate projects for each customer can help you focus on the needs of a particular customer. Each team member can be the dedicated expert for the customer(s)/projects they work on.
• Better organization- You'll also have a clearer view of each project's progress and whether there is enough support.

I'd be curious to see the other recommendations you get from other community members for this question.

Ultimately, the decision is yours and what works best for your team.

Let us know what you decide.

[Alexandre Thouin]

One project per customer is a interesting idea... Would also love to see what others think before deciding