Resolve screen won't display when dragging on the board

[plainclothes]

I have a resolution prompt screen set for all issues going into "Closed" status.

This works as expected if I transition the issue from the issue detail (either the modal version or the full screen).

If I drag the issue to Closed on the kanban board, the screen is not triggered and the issue is left without a transition.

I tried using a validator on the resolution field to see if that would somehow force the resolution prompt, but it did exactly what it should: just forced the issue back to the originating status.

This is for a Software Simplified Workflow. I don't usually work with the simplified flavor -- is that the issue?

[plainclothes · Accepted solution]

The Jira elves answered my question for me …

Just wait.

1 hour later the transition screen started working as expected.

Go figure.

[Trudy Claspill]

Hello @plainclothes 

Welcome to the community.

Can you provide a screen image that shows the Column/Status mappings for your board? What I am trying to ascertain is if you have more than one status mapped to that column, and are actually dragging it to a status other than Closed.

[plainclothes]

I have two statuses mapped: Done and Closed. I was dragging to Closed and the status was being set correctly. The resolution and associated screen were being ignored.

Fast-forward an hour … now it's working! I've tested it on multiple boards within the Project and the screen is triggering just as designed now. Must've been a gremlin in the system. 

Thanks for your help, Trudy.