Service Desk Portal

[Abhishek Singh]

Hi, The service desk portal can only be configured with a service desk project and not Scrum or other project templates. Please suggest.

[Jack Brickey · Accepted solution]

I’m on sure exactly what your goal is. You can create Kanban or Scrum board for a Jeera service desk project. At least I have done so previously. To do so just click on create board  and use the filter as the method. The filter can just simply point to you’re JSM project

[Abhishek Singh]

Sorry if my question is not clear above

We want to have a portal, in which members can fill fields, save it

and new request is raised in JIRA

[Jack Brickey]

The portal is designed search that a customer can open an issue or request in the form that they fill out is one that you have designed to include the necessary fields. So hopefully that is what you’re looking for and meet your needs

[Abhishek Singh]

yes, how can we configure this portal with an existing Classic software project on JIRA ?

[Jack Brickey]

You cannot. Classic projects are associated with Jira software not Jira service management. Only JSM has the customer portal. 

[Abhishek Singh]

Only JSM has portal, what this means ?

If there is Classic Software project, can we configure the portal 

[Abhishek Singh]

Hi @Jack Brickey , i got your answer, thank you very much :)