Smart value becomes empty, fix?

[Giga Sesitashvili]

Hey folks,

I wanted to start automation in my next-gen project. I want to create a rule which will send out the email to the business tester that the task is transitioned to the business testing column. I have gone through everything but I stumble upon the issue.

- I have a custom made field "Business Tester" in issues.

- It can be assigned to a person.

I have tried to find the smart value for that field. I used the JIRA REST API to find out the custom filed smart value.

The field name is customfield_10055 and it has also attribute emailAddress, which is taken from the assignee. So, basically in JSON, I see that in emailAddress there is my address, as long as I am the business tester. but when I use the smart value in the rule it returns nothing, it's empty. 

Smart Value: {{issue.fields.customfield_10055.emailAddress}} this is how defined it. can you please tell me if I am doing something wrong? or do I need to use another way around?

[Petter Gonçalves · Accepted solution]

Hello @Giga Sesitashvili

Welcome to Atlassian Community!

Per your description, I understand you have added a custom field in your Next-gen project and you need to automatically send a notification to any users added to that custom field upon a specific action. Is that correct?

The Smart value that should be used to configure the Automation rule will depend on the custom field type you are using. Can you please let us know which would be it?

If you are using a People custom field, I'm afraid Automation for Jira does not support it yet, as you can see in the following feature request:

Support the People field 

If that's the case, I can only suggest you keep an eye in that feature request as our developers work to get it implemented.

As a workaround, you can use a different custom field to make the automation work.

Let us know if you have any questions.

[Giga Sesitashvili]

Hello @Petter Gonçalves ,

you've got my point perfectly and yes I am using People custom field. Thanks for helping me out, I will wait for the fix. 

Thanlks