Sync [relates to] issues' status by automation

[Duncan Chen TPE]

I am trying to sync the status of linked issues. However, there is a scenario which I can't avoid to sync the wrong issue. Following is the scenario 

• The Scope setting is All projects.
• There are three projects. 
  • Project A
  • Project B
  • Project C
• There are four issues and all issue types are Task.
  • A-1 (Project A)
  • A-2 (Project A)
  • B-1 (Project B)
  • C-1 (Project C)
    • A-1 is the main issue which include all information
    • A-2, B-1 and C-1 all [relates to] A-1

Following is the steps

1. When B-1 or C-1 transition the status to Done 
2. Check if C-1 and B-1 status are both Done. if not, do nothing.
   if yes, transition A-1 status to Done but A-2 should not transition to Done 
   

Currently, I can't avoid A-2 transition to Done in this scenario. Does anyone know what condition I should put after this automation triggered. Please give me your input.
Thank you

[Paul O · Accepted solution]

You could try using a related issues condition as shown below.  For your project A, I've used project ACME and for projects B & C, I've used SP and SUP. 

This seems to produce the desired results.

[Trudy Claspill]

Hello @Duncan Chen TPE 

Is there a relates to link between A-2 and the issue (B-1 or C-1) that transitioned to Done?

Your Branch is looking at the issues linked to the trigger issue (B-1 or C-1) by the relates to link.

It is then checking if that linked issue matches the JQL project in (B, C) and status = Done. That is not a check confirming that the B-1 and C-1 issues are in a Status of Done.

If the linked issue (linked to the trigger issue B-1 or C-1 by the relates to  link) matches the JQL (in project B or C and already set to a status of Done) then it will transition the linked issue to the status of Done.

So, I'm not sure how this rule could be changing the status of issue A-2.

Can you provide the rule's Audit Log details for the execution that changed the status of A-2 to Done?

[Duncan Chen TPE]

Hello @Trudy Claspill,

Thank you for your reply.

Is there a relates to link between A-2 and the issue (B-1 or C-1) that transitioned to Done?

->No, Only B-1 or C-1 transitioned to Done will trigger this automation

It is then checking if that linked issue matches the JQL project in (B, C) and status = Done. That is not a check confirming that the B-1 and C-1 issues are in a Status of Done. 

-> if so, what JQL I should put after branch relates to if I'd like to check both linked issues of project B and project C are both in a status of  Done.

Thank you