Tempo no longer working

[Colleen Gotling]

I'm really hoping someone can assist.  I am the admin for my company and all of a sudden on Friday afternoon, Tempo stopped working for me.  Nobody else is having issues.  It' almost as if it doesn't exist.  I click on Tempo and I get a blank screen.  On a task, I click to add tempo time and it's also blank.  Any idea what I may have accidentally changed?

[Marc - Devoteam]

Hi @Colleen Gotling 

Is the app still active in the manage app section?

Is tempo set as the main item for logging time?

If both are still there, I would reach out to Tempo support and even in case it's not an issue on their side then contact Atlassian support.

[Colleen Gotling]

Yes, both of those are true and it's just so odd that it stopped working on Friday afternoon but only for me.  Everyone else in the company seems to be fine.  

[Marc - Devoteam]

Hi @Colleen Gotling 

Are you not in the default group to be able to use Tempo, or have you been removed from a Team related to the project you work on.

Or has someone made changes to permission schemes in the system?

It can be a lot of options.

Are you still able to access Tempo on the app level?