Trigger a reminder email based on issue status

[Dennis_H]

Does My Reminders have the ability to send a reminder email if an issue is changed to a different status? Ideally I'd like to be able to set a reminder on an issue and when it's moved to a certain status an email is sent.

[Aaron Geister]

@Dennis_H 

Hope all is well. I can give you some insight to what I have done for this.

I typically set a scheduled automation that runs once a day for the issues that are due and give a reminder of the due date.

You can send a notification from any automation based on and JQL statement and or status.

You can also send these reminders to Slack or Teams by using either of those actions with using a lookup issue function.

Based on the information you have giving me this would be what the automation looks like generally.



I hope this helps and if it does please mark this as answered so other community members can benefit from the solution.

If this issue doesn't answer question please give me more details.

Respectfully,

Aaron

[Dennis_H]

I was looking for something along the lines of I could create a reminder with a note in it and when the issue is moved to X status it sends the reminder which has the note I added to it, so if I create an issue and at that time (or any time really) I would get the reminder with the note (in the description field) in it I may have created 3 months ago.

Also with the reminder apps out there they are per user which is nice as well so other people don't see my reminders.

[Aaron Geister]

@Dennis_H 

I would try this with automation for Jira.

You can create a manual automation that you can run whenever you like with a templates reminded in the description.

You would need to set the trigger as

Manual trigger

Create an edit Description action and then add the data to the description you would like to say. You can use Smart Values to add dates times or other field data.

The nice thing from this is each users could also run the issue as you can give them ability to run manual automation. With using the automation for Jira it will log the event in the history of the issue. So you have both the event action you created and the ticket or issue history.
With Automation you might need to set up a few different automation's that you can run from each other and make dependent or you can make manual automation's to run as you need.

Or you could simply use the reminder app.

Hope this helps

[Dennis_H]

I can't find a way to trigger the reminder app by status, only date.

As for using automation, I thought about that, but it would be nice for each user to be able to have their own private reminders (like the reminder app has) which are sent on the issue transitioning to a specific state.