Unable to access Jira or report an issue

[Richard Taylor]

Is anyone else experiencing issues accessing Jira Software? My team and I have been unable to access the system since this morning, and I am also unable to log a support request due to the same issue. However, the system status page says there are no detected issues. 

[Walter Buggenhout · Accepted solution]

Hi @Richard Taylor , @Virginie Rouland, 

There seems to be an active incident in at least Confluence and Bitbucket. A good starting point may be to navigate to Atlassian's status page, where you can subscribe to be informed of progress.

Hope this helps!  

[Mads]

I was unable to post a support request earlier today (Denmark)

[Virginie Rouland]

Some of our team members are having the same problem 

[Stephen Sifers]

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

[Jake Bloomfield]

Hi Stephen,

Thanks for the update.

Will affected customers be entitled to service credits for the outage?

Thanks,
Jake

[Stephen Sifers]

Hello @Jake Bloomfield

Great question, the details around how SLA and Service Credits work are defined in our Service Level Agreement for Atlassian cloud products and Atlassian Service Level Agreement.

To find out more details on how Service Credits may be calculated please see Service Credits.

I hope this helps and gives you guidance on how to pursue a service credit.

Regards,
Stephen Sifers

[Jake Bloomfield]

Investigating - We are investigating reports of intermittent errors during login for some customers using Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, Atlassian Access, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
Jul 06, 2023 - 08:38 UTC

[arron phillips]

We Also have the issue with some agents and we are all unable to raise a support ticket. There is nothing on the status page?