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Unable to create a Sandbox

Mark Cassman June 29, 2022

I deleted my sandbox and went to create it again. I keep getting this generic error message withing 5 seconds of it beginning to create. "Unable to Create Sandbox. Try to create your sandbox again. If this keeps happening, Contact Support".

What is happening here. I am an Org Admin. I deleted the JSM sandbox, and the Software Sandbox, but not the Confluence Sandbox. I want to recreate the Software Sandbox to test a migration. 

Any ideas?

Thank you!

 

 

1 answer

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Answer accepted
Brant Schroeder
Community Champion
June 29, 2022

@Mark Cassman I would suggest submitting an issue to Atlassian support so they can look into what is happening on your instance.  My guess is that after an instance is deleted it takes a little time before you are able to create a new one but I am not positive that is the case.  Atlassian support will be able to see what is happening though if you contact them.  https://support.atlassian.com/contact/#/ 

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