Unable to invite users to free plan when i only have 9 active users

[Megan Hughes]

Background: I started out with 9/10 active users. I tried inviting the 10th user and got an error message (see screenshot). I de-activated 1 user making it 8/10 active users and tried again. The same error message appeared. The billing page shows that I only have 8 users.

To confirm, I have 8 users with status "Has site access" and 1 user with status "No site access". I also tried re-activating the 1 person to give them site access and the same error message below appeared for them too. 

[Megan Hughes]

Hi John! Thank you for your response. I checked that out, but I'm not using JSM. I tried installing it but then decided that it wasn't a good fit for us at this time. When viewing all products now JSM is in the "Discover" section.

[John Funk]

Hi Megan - Welcome to the Atlassian Community!

Make sure you don't have 3 people in the JSM product, also. That's probably what is preventing you from adding more people even though it's Jira you want to add them to. 

[John Funk]

What about Opsgenie or Confluence or other products? You must be at your limit for one of those. 

[Megan Hughes]

Thanks John! It was actually the statuspage account limit that got in the way. Greatly appreciate your response!