Unable to setup the Incoming Mail server in jira cloud using personal gmail account

[priyanka]

Hi All,

We need to create issues whenever an email is received on personal gmail account.

We have followed the instructions provided by atlassian to setup the incoming mail server.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Still the mail handler setup is not successful and no issues are created.

Any guidance would be highly appreciated.

[Petter Gonçalves]

Hello @priyanka

Thank you for reaching out.

Since this recent Google announcement, you must now follow the two steps below to properly configure your gmail accounts as incoming email servers:

1. Configure an App Password in Gmail for Jira
2. Update the Jira mail handler with this app password for that account.

You can have more details on how to implement those steps and why this is required in the documentation below:

ATTN: Changes required for Jira mail servers using Google email accounts 

If you followed the steps above and your email handler is still not working, please let us know the details you added in the form to configure your email handler and if any error is returned when setting your email handler.

Let us know if you have any questions.