User has access to Jira , but unable to view projects

[Teja Bhaghavathi]

User has rights to Jira software but unable to view projects and issues. Moreover user has browse permissions also.

Please help.

[John Funk]

Hi Teja,

 I would use the Permission Helper to see what it says.

Put in the username of the person, choose Browse Projects and then choose the issue on the project.

[Devi Vaishnavie]

You may need to purchase more user access / license from JIRA for this.