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User has access to Jira , but unable to view projects

Teja Bhaghavathi
Teja Bhaghavathi December 7, 2022


User has rights to Jira software but unable to view projects and issues. Moreover user has browse permissions also.

Please help.
Jira error.png

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John Funk
John Funk
Community Champion
December 8, 2022

Hi Teja,

 I would use the Permission Helper to see what it says.

Put in the username of the person, choose Browse Projects and then choose the issue on the project.

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Devi Vaishnavie
Devi Vaishnavie December 8, 2022

You may need to purchase more user access / license from JIRA for this. 

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