Using automation to copy value from summary to custom field?

[Patricia Johansson]

We have a project for access requests, and using dynamic templates we have created templates where the requester fills in details such as "user email". I would like to get this info copied from the summary to a field we have named "user email".

Using the command: 

{{issue.summary.substringBetween("","")}} 

This doesn't seem to be able to collect an email address, even if I surround it with ( ), or ' ' or set the rule to include the words before/after.

It seems it will only work on one word, for example:

Bitwarden Access
[rest of summary]

• Rule ("B","n") gives me "itwarde"
• Rule ("B","c") gives me none/blank (expected "itwarden A")

Is there a way to get a text like email address from the summary to a custom field?

[John Funk · Accepted solution]

Hi Patricia - Welcome to the Atlassian Community!

Do all of the emails end with .com? 

[Patricia Johansson]

Hi John, they should yes :)

[John Funk]

Then maybe change it to ends with .com

[Patricia Johansson]

So this is my issue that it won't return anything if there are spaces, special characters etc, as shown:

It seems it will only work on one word, for example:

Bitwarden Access
[rest of summary]

• Rule ("B","n") gives me "itwarde"

• Rule ("B","c") gives me none/blank (expected "itwarden A")

Even if I set the rule to be "{{issue.summary.substringAfter(":")}}" and change the summary so the user email is the first one with a : it still returns blank

Log on automation:
 

[John Funk]

Well, it looks like there are too many limitations for what you are trying to do. You should probably create a custom field to capture the information when it is input. 

[Patricia Johansson]

So there wouldn't be a possibility of collecting this info from the summary itself? As we do have a field already but want it to autofill from what's put into the summary. As we use templates it should always be in the same format

[John Funk]

Hmm, in your example above, you have issue.summary, but you show values in the Description field. Does your Summary field have the colon?

[Patricia Johansson]

Oh my...... You are right, I had confused the description with summary *facepalm.

Thanks! It's one of those things that the longer you stare at them the more blind you become

[Mark Segall]

Hi @Patricia Johansson and welcome to the community!

Can you please provide a sample summary so we can see the full context?

[Patricia Johansson]

Hi Mark and thank you!

Sure, so we use the templates for Jira and here is an example of one of our dynamic templates:

Summary would be something like this based on the above:

Bitwarden Access Request
----------------------------

Name: Test
User email: ' test@email.com '
Manager: Manager
Domain: Supply
Collections:

I've tried surrounding the email address with ( ), *'s, etc.

Even if the rule is set to 

{{issue.summary.substringBetween("email:","Manager")}} 

and no other formatting is added to the email address it always returns blank