Wanted to extract the last comment

[Emil Moses]

Using the smart key to get the last comment Last Comment :{{issue.comments.last.body}}

but when  a user is tagged in the comment it extracts as user smart key ,i need the tagged  user name 

[Bill Sheboy]

Hi @Emil Moses -- Welcome to the Atlassian Community!

That is not possible directly as the mention only contains the accountId value.  You may confirm this by writing this value to the audit log in the rule to learn how mentions are implemented:

{{issue.comments.last.body}}

What problem are you trying to solve by doing this?  Knowing that may help the community to offer suggestions.

Until then...One work-around is to call the REST API from the rule to get the user's information, including their user-name, email address, etc.

Kind regards,
Bill

[Emil Moses]

Thanx for the reply @Bill Sheboy  i actually created a para text field last comment to extract the last comment through Automation rule, when the rule is executed it copies the last commet from the comment section to last comment field but the tagged gives me only user id.. I wanted to extract last comment to excel when i extract now it shows hi - accound id (472947325gdjurir) instead of username 

[Bill Sheboy]

As I noted, you will need to call the REST API to do that...

Here is a now-to article on calling the REST API from a rule: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

And the method you want to call is this one: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-get

[Emil Moses]

It looks tough and complex then i taught to get this done is there any other work around just somehow needed a name to be displayed 

[Bill Sheboy]

I am not aware of other solutions; a mentioned person is represented by their accountId and inside of Jira that is all the tool needs. 

When you want to do more, you need to get the remaining user information the way Jira would: by calling the REST API function.