Wanted to extract the last comment

[Emil Moses]

Using the smart key to get the last comment Last Comment :{{issue.comments.last.body}}

but when  a user is tagged in the comment it extracts as user smart key ,i need the tagged  user name

[Bill Sheboy]

Hi @Emil Moses 

What are you trying to do with the displayName value?  Knowing that may help the community to offer more specific suggestions.

Until we know that...

The way mentions are implemented, the comment only contains the accountId value, and no other user information.

There are a couple of work-arounds for this for an automation rule:

• call the REST API, get user function with a webrequest, passing in the accountId, and that will provide all the user information
• add a custom field to your issue just for this purpose
  • work with your site admin to add the field
  • in your rule, set the custom field to the accountId from the mention
  • re-fetch the issue so it reloads
  • and now you may access the displayName from the custom field

Kind regards,
Bill