We are having problems setting up the Mail Handler in System - Incoming Mail

[Jean Bisson]

When sending an email to the configures Catch Email Address, Issues do not get created in the configured project.

The test button available when editing a Mail Handler config gives me the following message

Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: B3 BAD User is authenticated but not connected.: B3 BAD User is authenticated but not connected.
The connection is no longer open, messages marked as deleted will not be purged from the remote server: outlook.office365.com until the next run.

Here are the configuration used

Help will be appreciated.

[Benjamin · Accepted solution]

Hi @Jean Bisson ,

The issue you are encountering seems similar to this KB article. Might want to take a look :

https://confluence.atlassian.com/jirakb/imap-fails-with-a3-bad-user-is-authenticated-but-not-connected-error-in-jira-server-integrated-with-office365-665420269.html

-Ben

[Jean Bisson]

Thank you we applied Resolution 1 (we had properly done all others) and it worked,