We complete Jira Software Cloud to Cloud Migration. After that the user cannot access the project

[durga prasad]

We complete Jira Software Cloud to Cloud Migration. After that the user cannot access the project and there boards. So please help to get this out

1.  i am not access to Permission also (please refer Attachment) 

Note : this is trail version.

[Alex Koxaras -Relational- · Accepted solution]

Hi @durga prasad 

Two problems I see here:

1. You have exceeded the licenses
2. You haven't grant proper project membership to that user

I would suggest that you solve the licenses problem first, and then grant the user product access and project membership.

To solve the first problem, go to user management and remove product access from any unwanted user. Once you do that, give product access to that specific user and then give him project membership.

[durga prasad]

Hello @Alex Koxaras -Relational- 

My team is 10 Members bust without Admin They can't access the project. is there any other way to fix this.

[durga prasad]

Hello @Alex Koxaras -Relational- 

My team is 10 Members bust without Admin They can't access the project. is there any other way to fix this.

Thank you

NDP

[Alex Koxaras -Relational-]

What do you mean without "admin" then cant access the project?

Are you on a free plan or on a paid plan?

[durga prasad]

 we are in Free Plane.

without Project admin. ( i am adding Administration group) without  this they can't access the project 

[Alex Koxaras -Relational-]

On a free plan you can't have permissions. So all of the users must be admins. That's correct.

So what you need to do is to remove any additional users above the 10 you already have on your team. Go to cog wheel > user management and revoke the license of the extra user(s). That should be enough.

[durga prasad]

Hi @Alex Koxaras -Relational- 

Thanks for share this I will try and Update to you. this will be work or not.

i am so thankful to you

Regard's

Nagireddi Durga Prasad

[Alex Koxaras -Relational-]

@durga prasad mark my answer as accepted in order to help others in the community with similar questions to yours. Thank you! 

[durga prasad]

yes Thank you for your Guidance.