Where can I change the workflow view?

[Sebastian Mühleis]

Hello community :-)

Right now I have a lot of wokflows to build - and am not too happy with the view (although the diagram view is good overall, but not too intuitive, especially regarding the settings for/of transitions). Does anyone know where I can change it to the one I stumbled across, while reading Atlassians "Jira Hero Admin" (or why it is displayed different for me)?

This is the view to edit I'd love to have (which would help me design the functionalities of my workflows way more intuitive - and thus spare time).

But sadly this is the view I have/get at the moment when editing or creating workflows.

Thanks in advance for your help,

Sebastian

[Jack Brickey · Accepted solution]

It appears that you are editing the workflow of a Next-gen Service Desk which has this lovely workflow editor. This cannot be changed. It is quite this interesting editor and I suspect would take some time to get used to. You might provide feedback to Atlassian via the bottom left NG feedback link.

[Sebastian Mühleis]

Hi Jack,

thanks a lot for your answer - I'm not working on a next-gen project (as advised by John). The picture of this interesting (and in my opinion more intuitively operatable) view is taken out of the abovementioned book.

[Jack Brickey]

sorry, i misread your text-to-image relationships. Your associated text is under your image and not above.

That said, my answer still applies, just misstated.

Image 1 only applies to Next-Gen Service Desk projects. It is not used (no workflows editor) for Next-Gen Business/Software nor Classic projects.

Image 2 applies to Classic Business/SW/Core projects.

[Sebastian Mühleis]

Interesting approach that next-gen projects have basically no relevant features, but have a way better view/editor...

Thanks for your help Jack.

[John Funk]

Only for Next-gen Service Desk projects - not regular Next-gen projects. 

[Sebastian Mühleis]

Oh, sorry that I mis-referenced that.

Nevertheless I'm wondering how/why Atlassian chose to take this picture/snapshot for their book, since there is NO reference at all that this is referring to a next-gen Service Desk project. But thanks to the two of you I understand it now. Thanks again :-)

[Ollie Guan · Accepted solution]

Hello @Sebastian Mühleis ,

The workflow editor I used in Jira Cloud is also the same as image 2. Where did the first image 1 come from?

The image looks like a next-gen project, but as far as I know, the next-gen does not support workflow now.

[Sebastian Mühleis]

Hello @Ollie Guan

I don't know if it's a next-gen project or not - the image is taken out of the e-book"Be a Jira Hero" provided by Atlassian (I don't have the link yet, since my colleague provided the PDF when he "fell over" the book online while searching for something else).

The following picture provides a screenshot of the full page of the book:

Regarding to the book it is meant for all Jira Software admins.

Which I am. Nevertheless I do not have this pretty awesome workflow view (and its functions). In the marketplace I already checked if there is an app or a company with one of the names in the picture, but didn't find anything.

[John Funk · Accepted solution]

Hi Sebastian - I suspect the top image is probably from a plug-in. But I also would love to know. 

Typically, I create a workflow with most of what I need, then as I have other workflows, I copy the first one. That way it already has a lot of the Transitions and Post Functions and Conditions and Statuses already in it for me. Then I add or delete what I don't need while it is still Inactive. 

[Sebastian Mühleis]

Hi John,

thanks once again for your reply - sadly we need several totally different workflows, especially regarding the transitions, which are not easily designable if I just copy and edit one of the given workflows in Jira. But actually I always copy and edit all workflows in use if I make any changes (which is also suggested in the abovementioned book where you also find the picture - and in all other Jira-related books I've read so far).