Where is the Create Users button?

[Lee Beardshaw]

I am an administrator of the system and I am able to invite users by email. However, there is no option to 'Create User' as per your documentation. I would like to create a SF Integration User for use with the Salesforce Connector. Please advise how I can achieve.

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Lee Beardshaw 

By any chance are you using the ServiceRocket Connector? If so then please allow me to help you.

Creating the integration user is needed in Jira Server/Datacenter. In Jira cloud, the plugin itself will generate the Integration user when the plugin is installed.

Now, in Jira Cloud you can only invite users, you cannot create them as you can in Server/DC.

To see the Integration user in Cloud you can use this:

1. Navigate to <base-url>/jira/people/557058:3e2ef232-d5c4-4c0e-94b0-977a305ebaae

Copy and paste that link in your Jira cloud instance, change the Jira URL and you will see the Integration user.

If you have any other questions about the connector please feel free to create a ticket here apps.support@servicerocket.com or chat with us using this link:

https://docs.servicerocket.com/salesforce-jira

Check the upper right corner!

Thanks & Regards.
Aaron Pavez
ServiceRocket Apps Support
-- We've Got Your Back!

[Mikael Sandberg]

Hi @Lee Beardshaw,

Welcome to Atlassian Community!

On the Cloud products the way you create users is to invite them to the instance and entering their email, there is no other way to create a user. The Create button only exist on the Data Center side.

[Dave Mathijs]

Hi @Lee Beardshaw welcome to the Atlassian Community!

As users authenticate via their email address in Cloud (not via their username), your SF Integration User would need an email address as well. Then "create" a user by sending an invitation to this email address.