Workflows

[Shari Fitz-Patrick]

I have been asked to add a reopen status to our workflow.  I have done that however once I have done that I want the ticket to then transition to the TO DO status. I am really not sure how to do this.  I have attached the workflow

[Don Masten · Accepted solution]

You will want to do it something like this. Be sure to clear the resolution in the post function on the reopen transition.

[Shari Fitz-Patrick]

Thanks for this

[Omar Mohamed Fathi · Accepted solution]

direct transition from done to the status you want in the workflow itself

[Shari Fitz-Patrick]

Thank you 

[Sally Adly]

wow thank you it helped me 

[Eslam Gamal]

it helped me too

[Craig Nodwell · Accepted solution]

Create a transition from Done to To Do set a post function to remove the resolution value otherwise it will still show as resolved.  Any value in the resolution field is considered resolved.