can I create an approval with validator function?

[Alfred Lam]

I tried but it doesnt work.

after config the approval function, when approver click the approve button, the status will change without doing validator checking.

[Shaakunthala]

It would have been much easier to help you if you could give us some information.

Is this Apporve button a workflow transition?

Can you please show us your code?

Thanks!

Shaakunthala

[Alfred Lam]

the approval is set in the status,

the validator is set in the transition(IT approved).

However, the validator doesn't work. Jira ignores the validator.

[Shaakunthala]

This is new to me, as I haven't used ServiceDesk.

I tried to re-create your problem, and instead of a simple validator I used a script validator. 

After approving a test issue, validator status was still shown as "Has not run yet.", which means JIRA bypasses validators in case of approvals.

So, the answer to your question is No. A workaround may be possible - but there will be compromises.

Shaakunthala

[Susan Hauth [Jira Queen]]

Did you try using a condition instead of a validator?

[Alfred Lam]

tried. condition doesnt work too.

[Shaakunthala]

Although approvals and workflow transitions look visually similar to the end user, JIRA internally organizes approvals in a different way (meta data tags in workflow XML rather than action). I think this gives an indication that conditions and validators won't work here.

What you can do here is, forget approvals feature and create your own transitions called Approve/ Decline. If you have Script Runner add-on you can write a custom validator for 'x number of approvers' feature too.

Thanks.

Shaakunthala

[Alfred Lam]

But I want to let the approver receive email to notify him to approve. the approver is set by the customer using custom field.

How can i do that?

[PD Sheehan]

Anyone still encountering this, you may want to vote on: https://jira.atlassian.com/browse/JSDSERVER-6342

My experience is that JSM approvals ignore all Conditions and Validators.

[Alfred Lam]

__

[Patrick Smith]

anyone find an answer to this?

[Jay Keck]

I'm hitting that wall ight now myself. The only thing I can see to do if I still want the Jira generated email telling user to approve or decline. Is to have another node after the approval that then transitions to the actual status I want the accept or reject to end up at. Seems really inefficient and not intuitive.

I want my approve/decline choices to go to Closed status with either approve or declined resolutions, but only if certain custom fields have been filled in. Bit now I have to either force them to enter these fields earlier than they may want to (before getting to approve/decline status) or add this dummy status after the approval status that allows me to have a validation and transition screen.