can I grant permission to a jira user to create new values for custom fields ?

[Sylvie Bracke]

We have a custom field customer. 

Everytime we onboard a new customer we have to add the customer in the Jira-customer field. 
Is it possible to let a more 'administrative' profile can add or delete the new customers ?  

thanks

[Tansu Akdeniz · Accepted solution]

Hi @Sylvie Bracke 

Unfortunately, only Jira administrators can change the global custom fields.

But in team-managed projects, users are able to define their own field.

[Sylvie Bracke]

Thanks Tansu.

[Julie d_Antin _Elements_]

Hi @Sylvie Bracke ,

If you are open to apps, you could set up a solution where trusted users create new issues in a specific project for each new customer, and then you use Elements Connect to populate field-like connected items after querying your Jira REST API.

You can get an idea for how it could work in this article: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-query-your-Jira-Cloud-REST-API-to-set-up-a-cost-effective/ba-p/1966361