can't share filter

[William Bouzy]

Once i've created a new filter (and save), it's impossible to share it... Option seems to be not activated

[Andy Heinzer]

Hi @William Bouzy

Sorry to hear there are problems here.   Have you tried to view this page when using private/incognito mode in your browser?  I ask because I came across another support case that reported a similar problem and in that case they found that a browser extension to block ads on webpages was inadvertently hiding the element on the page in order to share this filter.   Typically when using this incognito feature of the browser, the user extensions are not loading into the browser, so it might be worth trying to better understand the cause here.

If that doesn't help, then I'd like to create a support request with our Cloud support team to investigate this further.  I could do this on your behalf, however, I am not certain what your Atlassian Cloud site URL is, and that is information our Cloud support team would need to help out here in case the problem is on the server side of things.   Please let me know that information.  Alternatively you can visit https://support.atlassian.com/contact/ and create a support request that way if you select Technical issues -> Jira -> Cloud and complete those fields.

[Susan Hauth _Jira Queen_]

@Thomas Schlegel, I think we need to bring this to Atlassian.  I've run out of ideas. 

[sf]

I solved this by disabling my uBlock ad blocker, as it was hiding the sharing options.

[Crystal Varela]

I have checked my permissions and I don't have adblock extensions running. I even changed the project permissions scheme. That didn't work. 

This used to work, but now it doesn't. How do I fix it?

[Jan Keller]

The share setting fields are blocked by Adblock Plus by default due to the naming of the HTML elements

[Asitha Dias]

I am having the same issue. @William Bouzy even I remove the browser extention it does not work for me.

[Stephan Wertjanz]

"Manage filters" was moved to "View all filters" in the new UI. After i made a dashboard for my colleagues and share it, i couldn't find it too...

[Susan Hauth _Jira Queen_]

THat's great, and thank Andrew, I would never have know that one!!

[Thomas Schlegel]

@William Bouzy - great you found the problem!

[William Bouzy]

Bingo! I've desactivated brower extension and it works fine now! Many thanks. It's much more usefull now to work with Jira ;)

[Tarun Sapra]

I ran into an exact same issue as @William Bouzy , it was also due to an browser extension. 

[Will Sansbury]

You're my hero. Turned off Ad Block on my jira instance and what do you know? I can share filters and dashboards!

[William Bouzy]

... And, anyway, thanks for your help Susan and Thomas.

[William Bouzy]

cloud version : v434269ef

 

[Susan Hauth _Jira Queen_]

I"m afraid I'm stumped.  What version are you on?

[William Bouzy]

hmm, it's 'jira-users'

[Susan Hauth _Jira Queen_]

Under Security - Global Permissions - Create Shared objects

check who has permission

[William Bouzy]

yes, i found filter created by other people... And i can't share board too.

[Susan Hauth _Jira Queen_]

Did you search shared filters to see if anyone else has been able to share filters?  Or is just you?

[William Bouzy]

Hi Susan, yes it is active

[Susan Hauth _Jira Queen_]

Yup, and that's why another set of eyes (a community)...helps!!

[Thomas Schlegel]

@Susan Hauth _Jira Queen_ thank you - sometimes you don't think about the most basic things...

[Susan Hauth _Jira Queen_]

Admin - General configuration - what is the setting for:

Allow users to share dashboards and filters with the public

[Thomas Schlegel]

Is anyone else able to save and share a filter in your Jira?

I've also pointed other Community Champions to your issue, maybe they have another idea.

[William Bouzy]

no pb for asking question... you're welcome! I'm member of both groups and membre of admin-site

[Thomas Schlegel]

Sorry, that I'm asking questions again and again. I'm trying to get near to your problem...

Are you a member of "jira-users" group or just "jira-administrators"?