how long does it take to cancel a subscription

[Michael Werner]

I want to start fresh with my jira software site. I cancelled the subscription earlier today.

The cancellation is still pending. How long does it take to complete? 

Thanks,

Michael

[Carlos Garcia Navarro · Accepted solution]

Hi Michael,

As described in https://confluence.atlassian.com/cloud/cancel-your-site-subscription-873871347.html,

"Your subscription will be terminated at the end of the current billing cycle and your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle."

Also, according to the article, "Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.", so I believe that the account stay deactivated for two weeks.

Hope it helps

[Michael Werner]

Hi Carlos,

thank you. That wasn't exactly my question. I cancelled the subscription for jira software and was thinking this is done almost immediately so I can start new again. The reason is, I want to have a different baseURL but didn't find a way to change that. I haven't done much so far so I thought it is the easiest and quickest to start over again and not spending any more time try figuring out how to change it.

[Carlos Garcia Navarro]

Ok, thanks for the clarification, @Michael Werner . If what you wanted is to change the URL, it wasn't possible until recently but it seems that Atlassian has started working on it. If this is something you still want to explore you can contact Atlassian support (https://support.atlassian.com/contact/#/). More information can be found here: https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

If you want for your account to be deleted, based on the Atlassian documentation, I'd say that after the deactivation phase is done and the data deleted (2 weeks), you could start over.

[Michael Werner]

Thank you Carlos. That helped me getting it done.