Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

invalid recaptcha token when adding user via email

Kelly Dunn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 1, 2023

some users I was able to add but now getting this error . User is question have given me 2 different email addresses and still get this error

1 answer

1 accepted

5 votes
Answer accepted
Kelly Dunn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 1, 2023

Internet connection was the issue

Carlos Garcia Navarro
Community Champion
March 1, 2023

Thanks for clarifying what the issue was! :-) 

Diatta Harris
Contributor
August 21, 2023

I'm having this issue now with a new user.  What is the resolution?

Like César Muñoz likes this
César Muñoz
Contributor
September 29, 2023 edited

I have the same issue. I migrated a previous instance of jira cloud to a new URL. When I have few users (4 or less), the screen shown has 3 textbox to introduce emails to invite users. There works fine. But when I have more users, Jira doesn't show that screen, I have to press the button "Invite users", a different screen to introduce emails is shown, I introduce the email or emails, press the button "Invite users", the error message "Something went wrong
Invalid recaptcha token provided in request" is shown, and no user is added.

With the same Internet connection, on a different Jira cloud instance which wasn't migrated, I can add users with the "Invite users" button. So I'd say Internet connection is not the cause in my case. 

Like Youngil_cho likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, jira cloud certification, managing jira projects, jira project administration, jira cloud exam, atlassian certification, agile project management, jira workflows, jira permissions, jira training, jira cloud skills, atlassian learning

Become a Certified Jira Service Project Expert 🦸🏻‍♂️

Validate your expertise in managing Jira Service Projects for Cloud. Master configuration, optimize workflows, and manage users seamlessly. Earn global 🗺️ recognition and advance your career as a trusted Jira Service management expert.

Get Certified! ✍️
AUG Leaders

Atlassian Community Events