new users are not receiving ticket notifications

[David Huang]

Hi team,

I just noticed that our new users are not receiving ticket notifications, can you plz check if their email addresses are on the suppression list. 

Can you plz also advise how many and whose email address, cheers

David

[John Funk · Accepted solution]

Hi David,

You need to submit that request to Atlassian here:

https://support.atlassian.com/contact/#/