notifications or emails

[Scott Thurston]

When someone does an @mention in Jira will that only show on the notifications tab or can it be set to send me an email message that I was @ mentioned? I would like to make it so all my team gets emails for @ mentions instead of just in Jira notifications.  Is that possible? 

[Petter Gonçalves]

Hello Scott,

thank you for reaching out.

As you can see in this documentation, the users will always get email updates by default for issue activity when:

• They’re watching the issue
• They’re the reporter
• They’re the assignee for the issue
• Someone mentions them

That being said, only the own users can avoid receiving emails when mentioned, by clicking on their picture at the left-bottom corner of the page > Personal settings and unflagging the following option:

If the users are not receiving e-mails when mentioned, please ask them to check their personal settings and flag the option above.

Let me know if this information helps.