"Copy from Issue" not working for only one of several custom fields in automation rule

[Becky Klein]

I've updated a rule to copy a paragraph text field from an epic to a story for a create story action.

It has worked and is still working for all other fields in the rule. I re-fetch data at appropriate points, so it shouldn't be a timing issue.

Ideas?

[Becky Klein · Accepted solution]

It seems that I needed to add a re-fetch after the completed IF/Else clause, and before the create stories steps rather than after each IF within the if/else clause.

All of the other fields that I copy from the epic are populated when I create the Epic, immediately after which I re-fetch the data so that it can be applied to the stories.

Thanks for the help!

[Becky Klein]

...

[Becky Klein]

As I mentioned, the rule works for every other Copy from Current Issue action. See attached.

Even so, I did as you suggested, and changed the parameter to Trigger but it didn't change the result. I did two tests..one where I left the Copy from Current Issue as it was on the others, and one where I changed them all to Copy from Trigger. They both worked for all but the Batches field.

I've tried Copy from Current, Epic, Trigger, Parent, and none of them provide the result I'm looking for.

In my experience, Copy from Current Issue has always returned expected results for nested "Create Issue" actions, when I would expect the Trigger, Parent, and Epic to do the same (though they don't always).

It's strange.

[Becky Klein]

This error message appears in the audit log.

I've checked the custom fields, field configuration, schemes, screens, contexts, and I can't find any reason that this field would be unavailable. What's interesting, is that the second custom field is found and is applied where I want it to be, even though I get this error.

[Petter Gonçalves]

Hello @Becky Klein

Thank you for reaching out.

If you would like to copy the batches field from the Epic to the new Story issue, I suggest using the Trigger issue parameter instead of Current issue. The Current issue parameter is copying the value from the Story issue itself, while the Trigger issue parameter will copy the value from the issue that triggered the rule (Epic).

You can do that by clicking on "Copy Batches from current issue" and selecting "Trigger issue":

Let us know if that works.

[Petter Gonçalves]

Hey @Becky Klein

Considering your message above, I believe the problem might be in the field configuration of your Story issue type. Allow me to further explain:

The automation plugin works as a regular user when editing issues. That means that your project must allow the automation user to properly edit the issue just like a regular user.

That being said, I suggest the following steps:

1. Check if you can manually create an Story issue and set the batch field during the issue creation. If you are not able to do that:
   1. Confirm the batch field is added to the create issue screen and layout
   2. Confirm the batch field is applicable to the Story field context (Under project settings > Screens/Layout)
2. Check in your automation rule details who is the actor of the rule. If it is the "automation for Jira" user, check the project role "atlassian-addons-project-access" is probably added to the permissions Create and edit issues (Under project settings > Permissions)

If none of the steps worked, please let us know if there are any errors reported in the rule's audit log.

[Becky Klein]

I had all of the required fields available in the Create and layout screens.

Thanks for the help!

[Mark Segall]

Hi @Becky Klein - I don't think you need all of those re-fetch actions.  Perhaps one re-fetch just before your create issue action?  

Separately, it technically shouldn't matter, but you may want to try changing it from copy from Current issue to Copy from Trigger Issue.

[Becky Klein]

Hi @Mark Segall

The Copy from Current Issue works for this rule.

I needed to remove the re-fetches from within the if/else clause and add one after it.

[Becky Klein]

Thanks!