Users can't access Trello (Free plan)

[Augustin Luton]

Hi,

We use Atlassian Access for connecting to Atlassian products in SSO.

When a user changes the email of their free Trello plan to the email of our company, they get this message: "Hmm... We're having trouble logging you in."

Yet, in the Atlassian Access directory, I can see that the user is activated and has Trello mentioned in the Products column...

Can someone help me with this please?

Best Regards

Camille