I run the service desk and for most issues, our project-wide SLA rules are just fine. However, there is a regular ticket type that gets submitted where we don't actually have to act on it until a dat...

• Jira Service Management
• Question
• cloud
• customize
• jira-service-management
• jira-service-management-cloud
• slas
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It appears that our SLA settings work as expected to indicate when goals are met, bet when I create a filter, the SLA-related columns show no data and are all simply blank.

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• slas