Hi, I want to define SLA based on the tier of the Affected Service, so I am trying to come up with a JQL for that. I tried in the issue navigator but I am unable to search based on the service tier...

• Jira Service Management
• Question
• cloud
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• sla
• +1 more tag...

Hi,  I understand that the tiers are used to signify the criticality of a service, but I want to know a use case for them. I haven't come across an example of how to use Tiers to our benefit....

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• service
• tier

...Will this plugin no longer work at all now that I've input the license for the 10,000 jira user tier? Should I switch it back to the 2,000 user tier, but update the keys of the already bought l...

• Jira
• Question
• app
• jira
• jira-server
• server
• tier
• +1 more tag...

We have JIRA Service Desk 251+ Agents License (AKA unlimited). We need to know which User tier should we take in consideration for pricing. We don't have a sepparate Jira Software license. C...

• Jira Service Management
• Question
• app
• jira
• jira-service-desk
• jira-service-desk-server
• licence
• +3 more tags...

Sorry for the odd question, but we apparently need this information. Has anyone ever heard of atlassian allowing a more flexable amount of user tiers for it's Cloud Jira than the very strict o...

• Jira
• Question
• billing
• jira
• tier
• user